What to do if you have a complaint:

If you wish to register a complaint, please contact us...

...in writing: Feedback at Netbasic Limited, 9 Funtley court, Funtley Hill, Fareham, Hampshire, PO16 7UY

...or by phone: 01329 828448

We will then investigate your complaint and get back to you.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.